Exchange Policy:
- Exchanges are allowed: You can exchange any product for another one from Loreen (subject to availability).
- Timeline for contacting Loreen: You must inform Loreen within 24 hour of receiving your delivery.
- Condition of returned item: The item must be unworn, unused, with all tags intact, and in original packaging.
- Need to additional delivery charge: You need to pay extra for shipping the exchange back to you.
- Exchanging for a different product:
- Higher value: Pay the difference during exchange delivery.
- Lower value: Contact Loreen for a refund of the difference (processed within 7 business days).
- Limits: Only one exchange per order is allowed.
Loreen Return Policy
Loreen does not accept returns for change of mind.
They will offer a refund or replacement only if:
- The product is defective, damaged, or flawed.
- The product is incorrect (e.g., wrong size, missing parts).
Return Timeline:
- You have 24 hours from delivery to notify Loreen.
Return Conditions:
- The item must be completely new, unopened, and unwashed.
- All original tags, manuals, etc., must be included.
- The item must be returned in its original packaging.
Refund Process
- You are responsible for return shipping costs.
- Refunds are processed within 7 business days of receiving your return.
- Loreen deducts the delivery charge and a 5% service fee from your refund.
For more details, contact Loreen:
- Phone/WhatsApp: +88 01627637190
- Email: [email protected]
